Workplace Competencies

Being Assertive - The Power of Effective Conversations (WCBeAssert-Fal21)

How do you feel about your interactions with your family and friends? With your colleagues and managers at work? Are they quite balanced or mostly one-sided? Do you often feel being taken advantage of or struggle to ask for what you want? Can you express what you want confidently and respectfully? Do you let others express their desires and preferences?

You have a choice as to how you approach your interactions with others. You can be aggressive, passive, passive aggressive, or assertive. Being assertive means being able to stand up for what you believe is right, ask for what you want, and say no to what you don’t want in a way that’s confident, calm, and respectful.

In a broader sense, being assertive in your interactions is all about being effective in pursuit of your goals. How you engage in conversations with others often determines the effectiveness of your interactions. In this course, we will discuss the four basic styles of communications, review the structure and process of conversations, discuss the principles and practices for being assertive and improving their effectiveness, and practice the learnings in a few exercises.
  • Before Learning Session #1
  • Prework: What's Your Communication Style?
  • Prework: Imitation Game Clip
  • Prework: Discussion - Imitation Game clip
  • Learning Session #1
  • Learn Sess #1: Being Assertive - The Power of Effective Conversations - Part 1
  • (OPTIONAL) Live Session #1 Recording
  • Doing Session #1
  • Basic communication styles
  • Discussion: What is your dominant communication style?
  • Discussion: Your situation and responses example
  • Homework: A past conversation reflection - Part 1
  • Prework: The power of listening | William Ury | TEDxSanDiego
  • Prework: Discussion - 3 key takeaways from Mr. Ury's TED talk
  • Learning SESSION #2
  • Learn Sess #2: Being Assertive - The Power of Effective Conversations - Part 2
  • (OPTIONAL) Live Session #2 Recording
  • Doing Session #2
  • Levels of Listening
  • Discussion: How well do you listen?
  • Homework: Discussion - Structure and process of conversations
  • Homework: 10 ways to have a better conversation | Celeste Headlee
  • Homework: Discussion - Your chosen 3 ways from Ms. Headlee's TED talk
  • Homework: A past conversation reflection - Part 2
  • Apollo 13 Clip
  • Discussion: Apollo 13 Clip
  • Homework: Course Feedback Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever